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Terms & Conditions

Last updated: August 21, 2026

At trueid, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, store, and disclose information when you use our professional identity verification platform.

By using the trueid platform, you consent to the data practices described in this policy.

1. Information We Collect

We collect information necessary to perform professional identity verification and client authorisation, including:

  • Contact Information: Name, email address, phone number, and business details.
  • Identity Documents: Scanned copies of government-issued identification (e.g., passports, driver’s licenses).
  • Verification Data: Information required for VOI (Verification of Identity) and VOA (Verification of Authority) processes.
  • Technical Data: IP addresses, browser type, and usage data collected through log files when you access our platform.
2. How We Use Your Information

We use the information collected to:

  • Facilitate secure Verification of Identity (VOI) and Verification of Authority (VOA) processes.
  • Generate and manage Client Authorisation Statements.
  • Provide, maintain, and improve the trueid platform.
  • Comply with legal and regulatory obligations regarding financial and professional transactions.
3. Data Storage and Security

Security is a core component of trueid. We employ industry-standard encryption and secure online storage technology to protect sensitive client records.

  • Control: You retain control over how long your business stores verification records within our platform.
  • Access: Only authorised personnel within your business and designated Identity Agents have access to the records you manage.
4. Third-Party Sharing

trueid does not sell your personal information. We may disclose information only:

  • When required by law or legal process.
  • To authorised parties you have explicitly permitted to receive PDF records or verification statements.
  • To service providers necessary to maintain our platform’s functionality, who are bound by strict confidentiality agreements.
5. Children’s Privacy

Our services are intended for professional use by businesses and are not directed at children. We do not knowingly collect personal information from individuals under the age of 18.

6. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will be updated accordingly.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

trueid..

Contact: 0423 600 733

mail: submission@trueid.net.au